Privacy Policy Okey DoKey Locksmith

28-03-2022 -

At Okey DoKey Locksmith Austin, we are committed to safeguarding your privacy and ensuring that your personal information is handled with care. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services. Additionally, this policy outlines how you can opt out of receiving communications, including text messages. By using our services, you consent to the practices described in this policy.

Information We Collect

We collect both personal and non-personal information when you interact with Okey DoKey Locksmith Austin through our website, services, or communication platforms. This information helps us provide you with efficient and personalized services.

Personal Information

• Name
• Address
• Email address
• Phone number
• Payment information

This information is typically collected when you book a service, make a payment, or contact us for inquiries.

Non-Personal Information

• IP address
• Browser type
• Device information
• Referring and exit pages
• Usage data, including pages visited and time spent on the website

Non-personal information helps us improve our website's performance and understand user behavior for a better customer experience.

How We Use Your Information

The information we collect from you is used for the following purposes:

To Provide Services

We use your personal information to fulfill service requests, such as scheduling locksmith appointments, processing payments, and delivering services to your location. This information ensures that we can serve you promptly and efficiently.

To Improve Our Website and Services

We use non-personal information to analyze user behavior and improve the functionality of our website. This helps us offer a better user experience by making improvements to our services based on usage patterns.

Marketing and Promotions

We may use your email or phone number to send you promotions, updates, and special offers. These marketing communications are only sent with your consent, and you can opt out at any time by following the instructions in the “Your Choices and Opt-Out Options” section.

Transactional Communications

Your information is used to send transactional messages, such as service confirmations, invoices, and important service-related updates. These communications are necessary for providing the services you have requested and are not promotional in nature.

How We Protect Your Information

We take the security of your personal information seriously. Okey DoKey Locksmith Austin employs industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. These measures include:

• SSL encryption to secure sensitive information during transmission
• Firewalls and access controls to protect our systems
• Regular security audits to identify and mitigate risks

While we strive to protect your personal information, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Sharing Your Information

Okey DoKey Locksmith Austin does not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

With Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our business and delivering services to you. These service providers are required to protect your information and are not permitted to use it for their own purposes.

For Legal Obligations

We may disclose your information if required by law or if we believe that such action is necessary to comply with legal processes, protect our rights, or ensure the safety of our users and the public.

Business Transfers

If Okey DoKey Locksmith Austin is involved in a merger, acquisition, or sale, your personal information may be transferred to the new entity. You will be notified if such a transfer occurs, and you will have the opportunity to opt out of any new data practices.

Your Choices and Opt-Out Options

You have several options to control how your personal information is used, including opting out of certain communications:

Opting Out of Marketing Communications

If you no longer wish to receive marketing communications from us, you can opt out by:

• Clicking the “unsubscribe” link in any promotional email
• Replying “STOP” to any promotional text message
• Contacting us directly here

Even if you opt out of marketing messages, you will still receive necessary transactional communications, such as service confirmations and receipts.

Opting Out of Text Messages

You can opt out of receiving text messages by replying “STOP” to any text message you receive from us. Alternatively, you can contact us with your phone number and request to be removed from our text messaging list. Please allow a short period for your request to be processed.

Managing Cookies and Tracking Technologies

You can manage cookies and tracking technologies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect how our website functions for you.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request that we correct inaccurate or incomplete information
• The right to request that we delete your personal information
• The right to object to the processing of your personal information

To exercise any of these rights, please contact us. We will respond to your request in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When significant changes are made, we will notify you via email or by posting a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: info@okeydokeylocksmithaustin.com
• Phone: (512)523-4550
• Address: 625 East Stassney Ln Austin Texas 78745